One thing the team here at Wilkinson Grant & Co has in common is that we’ve all bought and sold homes in the past.
This means we have walked a mile in our clients’ shoes and can see our business from their perspective.
We were discussing this in our office this week. One of the biggest frustrations we each had with our individual dealings with estate agents was how hard it often was to speak with them. Basic stuff, but very important when you’re making what will probably be the biggest purchase/sale of your life.
I remember when I was in the process of buying my first home and leaving messages for the agent to call me but only getting a response two or three days later.
It was one of the things we vowed to do differently when we started Wilkinson Grant.
That’s why we include our mobile numbers on our business cards. That’s also why we have work in “buddy” pairs so, if for any reason we are not immediately available, you can always speak to a colleague who will answer your call.
In the age of the internet we could have gone down the route of being an online only estate agency, having a virtual office somewhere and doing the majority of our work over the phone or via email.
But from our own buying and selling experience we all agreed that having offices in prominent local locations would help us deliver even better client service.
We get lots of people popping into our office to discuss how their sale is progressing or to book a valuation. For me that face-to-face interaction is incredibly important.
When you instruct an agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with our clients on a regular basis and talking to people about their individual needs and priorities.
Thanks for reading,
Want to get a SOLD or LET sign outside your property quicker? Call Wilkinson Grant & Co on 01392427500 or email: Exeter@wilkinsongrant.co.uk for honest, expert and friendly advice.