· Provide day-to-day support to the Head of Lettings in the smooth running of the Lettings Department, maintaining a strong focus on performance, efficiency, and growth and work towards weekly let target and monthly move ins.

· Act as a senior point of contact within the team, offering guidance and support to colleagues and assisting with resolving queries or issues that arise.

· Assist with the training, guidance, and mentoring of new team members to ensure high standards and consistent service delivery.

· Deliver an exceptional level of customer service to landlords, tenants, and clients at all times.

· Assist with key departmental tasks, including oversight of accounts-related processes when required in the absence of the Head of Lettings.

· Manage relets by preparing properties for marketing and ensuring they are promptly relaunched to the market.

· Conduct and complete Section 13 rent increases in line with legislation and company procedures.

· Build and maintain strong landlord relationships through clear communication and proactive account management to encourage long-term retention.

· Proactively contribute to business development by identifying opportunities to expand the lettings portfolio.

· Support the Head of Lettings with departmental administration processes and ensure effective use of lettings software and systems.

· Ensure compliance with all relevant lettings legislation and company procedures, keeping up to date with regulatory changes.

· Promote, encourage, and uphold the Wilkinson Grant culture across the team.

· Support and uphold the company’s Equality, Diversity & Conduct policy. Undertake additional duties as required by the Head of Lettings to support the continued success and growth of the business.

· Support the Lettings Negotiator to meet targets for the department.