Advice for Tenants

Once you’ve found a property, all tenants aged 18 or over must complete our Referencing process. Before this begins, you’ll need to sign and return the Terms of Business and provide proof of identity and address.

After receiving your documents, an online application form will be sent to you. We usually work toward a move-in date within two weeks, allowing 7-10 working days to prepare your new home and tenancy documents.

As part of the referencing process, we will need to be satisfied that you can sufficiently afford the rent. To qualify, your annual income must be at least 30 times the monthly rent.

For example, if rent is £800 pcm, your income should be £24,000 per year.

For managed properties, Wilkinson Grant & Co registers your deposit with the Deposit Protection Service (DPS).You’ll receive confirmation from the DPS once registered. You can check your registration at www.depositprotection.com.

For Tenant Find-only services, your deposit will be passed to your Landlord who will be responsible for registering this in accordance with the Deposit Regulations, in a government recognised scheme.

Most landlords arrange and pay for a professional Schedule of Condition/Inventory before move-in. The same company usually handles the Check-Out when you leave.

At the end of the tenancy, we (or the Landlord if we are not managing the property) will conduct a check-out and discuss any potential deposit deductions. Either party can request repayment through the DPS.

Once requested, DPS will notify the other party, who has 30 working days to agree or dispute. If agreed, the deposit is repaid within 10 calendar days. If disputed, DPS will resolve it through their dispute resolution process.

Rent is due monthly in advance. Your first month’s rent and deposit must be paid in cleared funds before moving in.

All ongoing payments are made by Standing Order on the date stated in your Tenancy Agreement.

We have a commitment to resolve issues quickly and reliably. We use an online reporting system for maintenance issues, which helps us to receive the information that we need in order to understand your problem. It allows you to upload photos so contractors can bring the right tools and equipment to fix your problem.

Report issues here: [email protected]

Emergency issues should still be reported by phone during office hours: 01392 455920.