Advice for Tenants
Tenant – We are here to help YOU!
Just because you are renting, why should you accept anything less than the perfect property? Well, we at Wilkinson Grant & Co think you shouldn’t and our aim is to ensure that you don’t have to.
We pride ourselves in the quality of our properties and the service that we offer to our tenants, many of whom renew their tenancies year after year.
We want to make your renting experience as simple and hassle-free as possible. We have therefore put together some guidelines that will assist you in the renting process.
When you have found a suitable property to rent, ALL persons aged eighteen or over will be required to under-go our Referencing process.
Before the referencing process can commence, you are required to sign and return the Terms of Business to us together with proof of identity and address.
Once we have received these documents, we will instruct our referencing company to email you the online application form. Each tenant over the age of 18, will be required to complete an application.
Please be aware that a move-in date will not be confirmed until the reference process has been completed. From a receipt of application, we work towards a move in date within two weeks. We require 7 – 10 working days, in order to prepare the property and produce all the necessary documentation required for your move in.
As part of the referencing process, we will need to be satisfied that you can sufficiently afford the rent. Our referencing company will confirm this however before you commence the referencing process you can easily check that your annual income will be acceptable. To qualify your income against the rent of the property you are applying for, you must be earning at least the monthly rental multiplied by 30. For example, if the rent is £800 pcm, your income must be £800 x 30 = £24,000 per annum.
For properties that are managed by Wilkinson Grant & Co, we register the deposit with Deposit Protection Service (DPS). For those where we are providing a Tenant Find service only, then your deposit will be passed to your Landlord who will be responsible for registering this in accordance with the Deposit Regulations, in a government recognised scheme.
For those deposits that we register with the DPS, you will receive a confirmation direct from the DPS confirming the registration of your deposit.
Tenants can check on the registration of their deposit by visiting www.depositprotection.com and entering their surname, deposit amount, tenancy postcode and the date the tenancy commenced.
Wilkinson Grant & Co also offer an alternative option for your deposit which is an insurance backed scheme called Zero Deposits (subject to the landlord’s agreement). For more information please visit www.zerodeposit.com
Return of your Deposit monies
At the end of the tenancy, we (or your Landlord if we are not managing the property) will undertake a check-out and then liaise with you regarding any issues or deductions, if any, from the deposit.
Either we can start the repayment process at the end of the tenancy (or the Landlord if we are not managing the property) or the tenant. Once DPS receives a request for repayment, it will notify the other party of the request and invite them to respond with 30 working days to say whether they agree or disagree.
If the other party responds saying that they agree to the repayment, the deposit will be repaid as per that agreement with 10 calendar days.
If the other party responds saying that they do not agree to the repayment request, they can ask for the dispute to be resolved by the DPS dispute resolution process.
Schedule of Condition/Inventory
The majority of our Landlord’s request that a Schedule of Condition/Inventory is prepared prior to a tenancy commencing. This will be carried out by an external company and paid for by the Landlord.
When you leave the property at the end of the tenancy a Check Out of the Inventory will be carried out by the company who produced the Schedule of Condition/Inventory.
All rents are due monthly in advance. You will be required to pay your first months rent and deposit in cleared funds prior to moving into the property. Your rental payments must be by Standing Order on a monthly basis. Your rent due date will be the date on your Tenancy Agreement.
We have an online reporting system for maintenance issues.
We have a commitment to resolve issues quickly and reliably, and the online system helps us to receive the information that we need in order to understand your problem.
It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem. To access the system please click here https://wilkinsongrantexeter.fixflo.com
Emergencies must continue to be reported to us by telephone:
Office hours 01392 455920. Out-of-hours 07870 504 917.