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Complaints Procedure

Should you have any problems with Wilkinson Grant & Co.’s service which you are unable to resolve with the Negotiator involved or the Branch/Department Manager, you should write to: Roger Wilkinson, Managing Director, Wilkinson Grant & Co. Limited, The Old City Library, 1 Castle Street, Exeter, Devon EX4 3PT. The complaint will be acknowledged within five working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days of our acknowledgement letter to you. This letter will also confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review (for further details see below).

The Property Ombudsman (TPO)

We are certain that you will be satisfied with our service but if you have any concerns we operate a formal Complaints Procedure as detailed above. We are a Member of The Property Ombudsman (TPO) scheme and abide by its Code of Practice. Our Registration number with the TPO is D00614. For the avoidance of doubt, TPO will only review complaints made by consumers. If you have signed an Agency Agreement with us, you give us consent to provide any information regarding the sale of your Property and how you can be contacted if the Ombudsman asks us to do so. Full details of the Ombudsman scheme are available on request. The TPO website address is: www.tpos.co.uk

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