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Terms of Business For Tenants

The Process

In order that viewings cease you will be required to pay a “Holding Deposit” equivalent to one week's rent. This will hold the property for you until you move in. Once your tenancy has commenced this will be offset against any monies owing. You will be required to sign a “Holding Deposit Agreement” to agree to this. If you do not pay the “Holding Deposit” then the property will still be available for viewings to all applicants.

An email address will be required to enable our referencing company to email you a link to commence your online application.

If we receive multiple applications for a property, each application will be discussed with the Landlord(s) and they will make the final decision.


From receipt of your application we work towards a move in date within 10 working days (subject to the property being available then). We must advise you that although we work towards your preferred dates, a date can only be confirmed once your references have passed. The timescale for this is out of our control and relies on your employers and current landlords providing references quickly.


Credit Referencing

Every individual/company who applies for a tenancy will have a credit reference check carried out on them. Therefore, we require the consent of every individual/company to do this. The reference will be carried out by a company independent of Wilkinson Grant & Co Limited. We can provide you with details of the company who carry out this search, should you wish to see these results. The references may also be made available to the Landlord should they request to see them.

If you are aware that you have an issue with your credit history, this does not mean you will not be able to apply for a property. If you inform us and the referencing company of this, you may require a guarantor to pay the rent in full for the term of which you are being referenced. If you do not disclose this information at the beginning of making your application, your application will be rejected automatically.


Should the Landlord decide to withdraw the property from letting before a Tenancy Agreement has been signed, then we will refund all monies paid.

Qualifying Income

To qualify your income against the rent of the property you are applying for, you must be earning at least the monthly rental multiplied by 30. For example, if the rent is £800 pcm, your income must be £800 x 30 = £24,000 per annum.

This is calculated on the total income of the household per annum and not each individual tenant. If the rent is being shared, the rent allocation will be apportioned accordingly.

Should your income be less than the qualifying amount, you will be required to have a guarantor or pay the full rental amount in advance.


If you require a guarantor they must fulfil the following requirements:

  • Honour the terms of the Tenancy Agreement
  • Reside in the UK and provide proof of identification
  • Have a clean credit reference
  • Their income is to be at least the rental amount multiplied by 36
  • Complete a guarantor application and pay the guarantor fee
  • Sign a Deed of Guarantee

Security Deposit

If the property is managed by Wilkinson Grant & Co. your deposit will be registered with the Deposit Protection Service unless an alternative option has been agreed. If WG are not managing the property the deposit will be forwarded to the landlord for them to register with a deposit scheme of their choice.

Home Setup Services

All tenants will receive, at no extra charge, our Home Setup Service which comprises arranging change of occupation notifications for council tax and utilities, as well as setting up optional services such as broadband, TV, phone, insurance, and/or where requested other home or move related needs such as contents insurances, cleaning, storage or removals (known as “Home Setup Services”).

The Home Setup Service is provided on the Agent’s behalf by Ethical Introductions Limited (t/a Just Move In). Please note that in order to arrange and confirm the scope of the Home Setup Service to be provided, you will be contacted by telephone, text or email by Just Move In.

Treatment of personal data

Just Move In will receive and is also a controller of users’ Personal Data necessary for the provision of the Home Setup Service, as further described in our Privacy Policy.

ARLA Propertymark and Client Money Protection

We are members of ARLA Propertymark and we are also backed by a Client Money Protection scheme which guarantees your money is protected. Our Propertymark Scheme reference is C0012070. If you would like to see a copy of our Certificate and client money handling procedures these are available on request.




Before your application can be fully considered, you will need to pay to us a “Holding Deposit” equivalent to one week's rent for the property you are interested in. This document explains what happens to that holding deposit and the circumstances in which the deposit will/will not be refunded. It is important that you know your legal rights and accordingly you should feel free to seek independent legal advice before signing this or indeed any other document which we might put before you.

Once we have your holding deposit, current legislation stipulates that the necessary paperwork should be completed within 15 days or such longer period as might be agreed.

Only if applicable, it has been agreed that the relevant period will be extended to the number of days shown below, from when we receive your holding deposit.

If at any time during that extended period you decide not to proceed with the tenancy, then your holding deposit will be retained by our firm.

It is agreed that the deadline for completing your application to rent the property specified above thereafter entering into a tenancy agreement will be extended for a period of [______] days from the date hereof.

If during that period you unreasonably delay in responding to any reasonable request made by our firm, and if it turns out that you have provided us with false or misleading information as part of your tenancy application or if you fail any of the checks which the Landlord is required to undertake under the Immigration Act 2014, then again your holding deposit will not be returned. It will be retained by this firm and your Landlord.

However, if your Landlord decides not to offer you a tenancy for reasons unconnected with the above then your deposit will be refunded within 7 days. Should you be offered and you accept a tenancy with our Landlord, then your holding deposit will be credited to the first month's rent due under that tenancy.

Where, for whatever reason, your holding deposit is neither refunded not credited against any rental liability, you will be provided with written reasons for your holding deposit not being repaid within 7 days.

You will not be asked to pay any fees or charges in connection with your application for a tenancy. However, your application is successful under our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request.